General terms and conditions (GT&C)
Once the client has submitted the order a contract is established between the client and BRANDELIA.
FREE delivery worldwide. Fees, customs charges or any other surcharges are not included and won´t be assumed by BRANDELIA. The carrier option “International Delivery“ applies for all countries outside of Spain (Iberian peninsula). The client receives a link in order to track the order.
Time of delivery
Once the client´s payment has been confirmed, the client will receive the order within approximately 5-8 working days (depending on each country). Please note that the delivery time is always estimated and BRANDELIA is not liable for any delay caused by the carrier.
If the product is out of stock once we receive the confirmation of the client´s order the time of delivery might change. In this case we inform the client immediately about the estimated time of delivery. If the product is sold out BRANDELIA reserves the right to cancel the order to refund the paid amount to the client in case the client doesn´t want to receive an alternative product.
Product return / replacement
The client has the right to return or replace the ordered goods within 7 working days. In this case a notification needs to be send to firstname.lastname@example.org before returning the item, specifying the details of the order and the reason of return or replacement. The products need to be returned in perfect condition, with all labels attached and in its original packaging. The client has the possibility to replace the product by another or to ask for the reimbursement of money. If the second option applies, BRANDELIA will reimburse the paid amount (less the incurred delivery costs) within 14 working days after having received the returned products.
If the return or replacement is caused by the client due to changes of mind (i.e. other product model, other color, other size, etc.), then the client will assume the associated delivery costs.
However, if the return or replacement is caused by BRANDELIA (i.e. due to manufacturing errors or inadvertency), then we will assume the associated delivery costs.
Products which have been customized particularly for the client cannot be replaced by other products and are non-refundable.
BRANDELIA assures the shipment to the client, but is not liable for lost items which have been sent back from the client.
Prices and taxes
The published prices on the website are applied when the client places the order. BRANDELIA reserves the right to change prices, offers, articles and other commercial conditions without previous notice.
Products are taxed with 21% Spanish VAT (Value Added Tax). In no case are other taxes, customs charges or any other surcharges includes in the price and won´t be assumed by BRANDELIA.
Methods of payment
Possible methods of payment are the following:
PayPal (recommended): In order to finalize the order the client will be redirected to PayPal in order to guarantee a secure payment by Credit Card or with your PayPal account. Once the payment has been successful, the client will be redirected automatically to BRANDELIA.
Bank transfer (possible bank surcharges need to be paid by the client):
Payment by bank transfer to the account of BRANDELIA, which is specified during the payment process + proof of payment needs to be sent to email@example.com. The shipment will be arranged once we receive the full amount on our bank account.
Important: Please consider that international bank transfers can take several days, whereby the time of delivery can take longer than expected.
Protection of data privacy
The client´s registration is necessary to place an order in the online shop of BRANDELIA. Therefore the contact details will be secured in our system and will be used to handle the order. The client can review or modify the data at any time by sending an email to firstname.lastname@example.org.
Promotional information will only be sent to clients who are interested in receiving this kind of information. If wished this service can be cancelled at any time by clicking on a link within the message.
All photos, illustrations, images and texts (including legal texts) used on the website belongs to the intellectual property of BRANDELIA. Therefore, any infringement of copyright can be persecuted juridically.